Refund &
Cancellation
Policy

PHOENIX FUTURE PATHWAYS™ — REFUND & CANCELLATION POLICY

Effective Date: 8/1/2026

Phoenix Future Pathways™ is a service of Dr. Adele Malavé Educational Group LLC ("we," "our," or "us"). We are committed to providing high-quality educational consulting, planning services, workshops, and digital resources. This Refund & Cancellation Policy explains how payments, cancellations, rescheduling, and refunds are handled.

1. General Policy Overview

By purchasing services or digital products from Phoenix Future Pathways™, you agree to the terms outlined in this Refund & Cancellation Policy. These policies ensure fairness, clarity, and consistency for all clients.

2. Consulting Services (1:1 Sessions)

Payment

Payment is due at the time of booking or by the stated due date for packaged services.

Cancellations

  • Sessions canceled 24 hours or more before the scheduled time may be rescheduled without penalty.

  • Sessions canceled less than 24 hours before the scheduled time may be forfeited.

Rescheduling

  • You may reschedule a session once without additional fees.

  • Additional rescheduling requests may incur a fee or require a new booking.

Missed Sessions

  • No‑shows or missed sessions without notice are non‑refundable and non‑transferable.

3. Educational Planning Packages

Educational planning packages are personalized and require significant preparation. Once planning or development has begun, these services are non-refundable. If a package is canceled before work begins, a refund may be issued, less any non-refundable processing fees, if applicable.

Refunds

Choose the version that fits your business model:

All planning packages are non‑refundable once work has begun.

Cancellations

If you cancel before work begins, you may request a refund according to the selected policy above.

4. Workshops, Webinars & Group Sessions

Cancellations

  • Cancellations made 48 hours or more before the event may be eligible for a refund or credit.

  • Cancellations made less than 48 hours before the event are not eligible for refunds.

No‑Shows

No‑shows for workshops or group sessions are non‑refundable.

Event Changes

If Phoenix Future Pathways™ cancels or reschedules an event, you may choose:

  • A full refund

  • A credit toward a future event

5. Digital Products & Downloads

Digital products include (but are not limited to):

  • PDFs

  • Guides

  • Templates

  • Curriculum resources

  • Roadmap tools

Refunds

All digital products are non‑refundable due to their immediate, irrevocable delivery.

If you experience a technical issue accessing your download, contact us for assistance.

6. Customized Materials

Customized materials—including Personalized High School Roadmaps™, individualized planning documents, and tailored curriculum recommendations—are non-refundable once development has begun.

7. Service Satisfaction

If you are dissatisfied with a service, please contact us within 48 hours of your session. We value open communication and will review your concerns in good faith. Depending on the circumstances, we may offer a follow-up session, partial credit toward future services, or another appropriate resolution. While refunds are not guaranteed, every concern will be addressed thoughtfully and professionally.

8. Payment Disputes

If a payment dispute or chargeback is initiated:

  • Access to services may be paused

  • Digital products may be revoked

  • Future bookings may be restricted

We encourage clients to contact us directly to resolve concerns before initiating a dispute.

9. Policy Updates

We may update this Refund & Cancellation Policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact Information

For questions about this Refund & Cancellation Policy, contact:

Phoenix Future Pathways™ Email: dradele@dradelemalave.com

Website: www.dradelemalave.com

11. Emergency or Extenuating Circumstances

We understand that unexpected emergencies may occur. Requests related to serious illness, family emergencies, or other unforeseen circumstances will be considered on a case-by-case basis at our sole discretion.